Shipping Policy

At Valley Charm, we aim to provide a smooth and reliable delivery experience for every order of our Poster Decorative Paintings.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing times may take longer. We appreciate your patience if additional time is required.

2. Shipping Time

Estimated delivery times may vary depending on the destination, shipping method, carrier, and other circumstances.

The estimated delivery timeframe will be provided during the checkout process whenever available.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an incorrect address after placing an order, please contact us as soon as possible at help@valleycharm.shop.

We will do our best to update the address before the order is shipped, but changes cannot be guaranteed once an order has been dispatched.

4. Tracking Information

When tracking information is available, it may be provided by email or through your order information.

Please allow some time for the carrier’s tracking system to update after shipment.

5. Delayed or Lost Packages

Shipping delays may occur because of weather, customs procedures, carrier disruptions, incorrect addresses, or other circumstances beyond our control.

If your package appears to be significantly delayed or lost, please contact us at help@valleycharm.shop and provide your order number.

We will work with the relevant shipping provider to help investigate the issue.

6. Customs and Import Duties

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Unless otherwise stated at checkout, such charges are generally the responsibility of the customer.

7. Damaged Packages

If your order arrives damaged, please contact us promptly at help@valleycharm.shop.

Please provide your order number and clear photographs of the damaged product and packaging so that we can review the issue and determine an appropriate solution.