Privacy Policy
At Valley Charm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction information
- Information you provide when contacting customer service
- Website usage and device information, such as IP address, browser type, and pages visited
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and service-related communications
- Respond to customer service requests
- Improve our website, products, and shopping experience
- Prevent fraud, abuse, and unauthorized transactions
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to our services without appropriate notice or consent where required by law.
3. Payment Information
Payments may be processed through third-party payment providers. We generally do not directly store your complete payment card details on our website.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.
You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
5. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, such as:
- Payment processors
- Shipping and delivery providers
- Website hosting and technical service providers
- Analytics and security service providers
We do not sell or rent your personal information to third parties.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, and meeting legal obligations.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain processing.
To make a privacy-related request, please contact us using the information below.
9. Children’s Privacy
Our website is not intended for children under the age required by applicable law to provide consent to data processing. We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: help@valleycharm.shop
